Question 1

Can I choose in-person or hybrid?

Accepted Answer

Yes, both options are available. A hybrid model allows for clients to choose what appointment works best for them based on their schedules and accessibility. It also leaves room for continuity of care when normal life circumstances arise that make it difficult to meet in person (i.e. infectious diseases) or virtually (i.e. internet connection is down).

Question 2

How many sessions do I /we need?

Accepted Answer

There are no set number of sessions any one person, couple, or group needs. Rather, clients work with their therapist to establish frequency of sessions based on the client's presenting issues, personal needs, availability, and desired outcomes.

Question 3

Do you take insurance?

Accepted Answer

At this time, Deeply does not accept insurance. However,  a superbill will be provided to you for out of network insurance reimbursement. Most PPO plans will reimburse out-of-network services after deductibles have been met.

Please check with your insurance provider to determine the rate of reimbursement for out-of-network mental health services.

Question 4

Why does therapy cost so much?

Accepted Answer

Because behind every 50-minute session are hours of invisible labor: preparation, notes, case consultation, continuing education, and the emotional toll of holding space. Plus, therapists pay for licenses, supervision, insurance, rent, and possibly their own therapy. It's not just a chat—it’s a highly skilled, emotionally intensive service.

Question 5

What is my therapist writing down?

Accepted Answer

Not all therapists write during session, but if they do it is to jot down details to think about later,  clinical considerations to research between sessions, and brief notes to track progress. It’s more about your narrative than a play-by-play. If you’re curious, you can ask—transparency is part of ethical care.

Question 6

Will my therapist google me or look me up on social media?

Accepted Answer

Generally, no. Most therapists avoid looking up clients online unless there’s a clinical or safety-related reason. Ethically, therapists are supposed to work with the information you bring into the room, not what they find on TikTok or Instagram. Similarly, therapists try to avoid content that presents clients from another person's vantage point (ie. movies, interviews, reality shows) as they do not offer insight into the client's real and authentic experience. That said, clients may want their therapist to see their posts/media/movies/etc., believing it will contribute to the clinician's experience of the client and support the clinical work. When this is the case, the client and therapist can explore integrating outside content into the therapeutic experience.

Question 7

How do therapists handle listening to people’s problems all day?

Accepted Answer

Training, support, and boundaries. Therapists are trained to manage vicarious trauma and emotional overload.  through clinical supervision, peer consultation, and their own self-care practices. They learn how to regulate their own nervous systems, track their emotional reactions, and use therapeutic techniques without absorbing every client’s emotional output. Still, it’s not easy. Burnout is real - which is why boundaries, downtime, and a dark sense of humor are part of the toolkit.

Question 8

Does my therapist see a therapist?

Accepted Answer

Ideally, yes—and ethically, they should if they're struggling. Many therapists engage in their own therapy as part of ongoing self-awareness, emotional regulation, and to process the impact of clinical work. It keeps them grounded and accountable. After all, it’s a bit hard to preach the value of mental health if you’re emotionally constipated and refusing your own inner work.

Question 9

Can I give my therapist a hug?

Accepted Answer

Maybe—but always ask first. Physical contact in therapy can be a complex boundary. Some therapists are comfortable with hugs at termination or moments of connection; others prefer to keep things strictly non-physical to maintain a clear clinical frame. It depends on their personal boundaries, your history, and the nature of the therapeutic relationship. Always talk about it first—consent and context are everything.

Question 10

Can I google my therapist?

Accepted Answer

You can - it’s the internet, not a confessional!

It’s natural to want to know more about the person you're sharing your life with. However, it's important to remember that your therapist is not an expert on life - they are just people with their own sets of values and experiences.  Of course it all contributes to how hey see the world, and may be part of how they present therapeutically, but they are also trained to put those things aside to focus on you, what you value, and what you need.

The best way to address your curiosities and learn more about your therapist is to ask. Most therapists are comfortable sharing a bit about themselves, especially if it is relevant to the conversation. At the very least, exploring why you want to know can offer insight into what you are feeling and experiencing. After all, your therapy is about you!

Question 11

Can my therapist and I be friends outside of therapy?

Accepted Answer

Nope - but not because they don’t like you! Ethical guidelines (like those from the APA and ACA) discourage dual relationships—especially ones that blur personal and professional boundaries. Being friends outside of therapy could shift the power dynamic, compromise confidentiality, and muddy the waters of trust. That connection you feel? It’s real—and it exists in the container of therapy, which is where it’s meant to be.

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